Recovery phone number: If you’ve given us a mobile phone number, we can send you a text to reset your password.Recovery email: If you’ve provided an email address, we can send a message to that address so you can reset your password.Account recovery: Reset your password using one of the following three options: If you forget your password, you’ll need to take the following two steps to fully recover your Proton Account and encrypted data:
To decrypt your emails, contact, and other encrypted data.To give you access to your Proton Account.Your Proton password is used for two things: Ways to reset your password and recover your emails and other encrypted data It will make your existing emails and other encrypted data unreadable.Īs with one-password mode, you can follow these steps to recover your data (new window) if you know your mailbox password or have set a data recovery method. If you use two-password mode with one password to sign in to your Proton Mail account and a second password to decrypt your mailbox, resetting either of these passwords will revert your account to one-password mode. The default password setting in Proton Mail (new window) is one-password mode. How to reset your password using your recovery phrase.How to reset your password using your recovery phone number.How to reset your password using your recovery email address.Ways to reset your password and recover your emails and other encrypted data.So if you know your password and simply want to change it, see how to change your password (new window) instead of resetting it. Important note: If you reset your password, you won’t be able to read all your existing emails, contacts, and other files due to the encryption we use to protect your data (read on to see how to recover your existing data). But you can reset your password yourself if you’ve set an account recovery method (new window). Proton doesn’t have access to your password, so we can’t reset it for you if you forget or lose it.
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